Privacy Policy

Welcome to Yanez Tree Service Experts (“Yanez Tree Service Experts”, “we,” “us,” or “our”). The Yanez Tree Service Experts website https://yaneztreeserviceexperts.com/ (the “Site”) is owned and operated by Yanez Tree Service Experts, located at 886 College Pkwy Rockville, MD 20850.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you request services, book an appointment, or contact us directly. This includes:

• Contact Information: Your name, phone number, and address
• Service Details: Type of build, property location, and installation preferences
• Payment Details: Information necessary to process payments

We may also collect limited technical data automatically through essential website functions (e.g., IP address, browser type, visit duration) to improve our user experience.

2. How We Use Your Information

We use your personal data to:

• Schedule and manage appointments
• Provide estimates and project updates
• Communicate by phone or SMS with reminders or promotional messages
• Process invoices and payments
• Respond to inquiries and customer service requests
• Improve our website and customer service based on feedback and usage

3. Cookies and Tracking

We do not use advertising cookies. Our website may use essential cookies or basic analytics to ensure site functionality and enhance user experience. You can manage cookie settings via your browser.

4. Data Sharing

We do not sell or rent your information. We may share data with trusted service providers to process payments, deliver communications, or fulfill service requests. We may also share information to comply with legal obligations.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and meet legal or operational requirements.

6. Data Security

We use security measures within our systems to protect your data against unauthorized access, disclosure, or misuse. While no system is 100% secure, we strive to follow industry best practices.

7. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Your Privacy Rights

You may request to access, correct, or delete your personal data by calling us directly.

9. SMS and Phone Communications

If you opt in, we may send you service updates, appointment reminders, or promotions via SMS or phone call. Message and data rates may apply.

To stop receiving texts, reply “STOP”

For assistance, reply “HELP” or call us

10. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting those sites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised effective date.

Contact Us

Call us: (301) 503-9806

Visit us: 886 College Pkwy Rockville, MD 20850.